Website Maintenance & Support Plans
From complex ecommerce stores to simple websites, our team of experts are ready to support you. Stop worrying about plugin updates that might break your website, or if your customers are able to place orders online. We take care of your technology so you don’t have to.
We can support your business, on any platform.
We work with businesses all over the world supporting a variety of platforms and technologies. Our support team is backed by our expert architects and development teams. So when you have a task for our support team, you can be sure our solution is top notch.
All of our maintenance and support plans are month to month, and there is no limit to the number of tickets you can submit.
All Basic Plan Features
Weekly Updates & Reports
Basic Automated Testing
Discounted Dev Hours
5 Dev Hours Included
US Based Support Team
Monthly Site Analysis Report
All Professional Plan Features
Custom Automated Testing
10 Dev Hours Included
DevOps / Infrastructure Support
Still not sure?
If you are still wondering if our support plans are right for you, we’re happy to answer any remaining questions you may have. Below are some of our most frequently asked questions, as well as a form that will connect you directly with our team. If our standard plans do not fit your site, we can customize a plan to fit your specific needs.
Frequently Asked Questions
All support requests are submitted through our support portal or by email. Higher plans do have an option for a dedicate Slack channel.
We do not offer a phone support option at this time.
Our support team is entirely remote and spread across the country and is available during standard business hours, 9am – 5pm (central time).
Through our support portal we do offer a way to submit an emergency support request. Please note that after hours emergency requests do have an additional cost associated with them.
If you do not currently have a support plan and you have an emergency please contact us through our website contact form. If someone is available, we will coordinate with you to try to assist in your emergency.
The Mindsize team is employed 100% by full time employees here in the US. We do not outsource or contract our support or development work to a third party. When you interact with the Mindsize support team, you’re communicating with a Mindsize engineer.
We made this decision to not outsource or contract for our employees for two reasons.
- We can better control and ensure the quality of work that we put into our clients work.
- By hiring full time employees we are better able to take care of our team with our benefits package.
Immediately after signing up for a support plan you will have access to our support portal. Within our support portal all users with an active support subscription are able to submit a support ticket or emergency support request.
Please keep in mind, while we will be able to start supporting your site immediate, we will not yet have any context or knowledge of your site or how it was built. It is common for our support team to need to take a little bit longer to answer support requests for newly subscribed sites while we research how it currently works and work to provide the best solution for your unique site.
All support subscriptions are month to month, and can be cancelled at any time through the support portal.